Return & Refund Policy

As a small business, a common thread from our team is the emphasis on customer satisfaction and providing a straightforward return process to you. We're here to make your cat's life and yours paw-some, so if you have any questions or concerns, just give us a call!

Your satisfaction is our top purr-iority!

 

Eligibility: To return a LoftyLoo, it needs to be in tip-top shape, still in its original packaging, and free from any scratches or signs of use.

Timeframe: You've got a solid 15-day window from the date of purchase to initiate a return. Meow about flexibility!

Return Process: Ready to send it back? Simply reach out to us through meow@loftyloo.com or give us a ring at 913.747.8006. We’ll be purrfectly delighted to assist you in getting the ball rolling.

Return Shipping: As a small business, we kindly ask that you cover the return shipping costs. We know it's a bit of a drag, but hey, we're not trying to scratch your wallet. However, if your LoftyLoo arrives damaged or defective (let's hope that doesn't happen), we'll gladly step in and arrange a prepaid return label. Meow, that's what we call customer care!

Refund: Once we receive the returned LoftyLoo and confirm its pristine condition, we'll speedily process your refund.